Privacy Policy

Effective: December 23, 2025

At InSensA S.A.S. ("InSensA", "we", "us" or "our"), we value your privacy and are committed to being transparent about how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites, applications, and AI-powered services (collectively, the "Service").

We strongly recommend that you do NOT include sensitive personal information in your prompts or inputs to our Service.

1. Information We Collect

We may collect the following types of information:

• Account Data: Name, email, password, date of birth, and other details when you create an account or log in via third-party services.
• Payment Data: Processed through third-party providers for subscriptions or paid features.
• User Content: Inputs (prompts, files, images, etc.) you provide and Outputs generated by our AI models.
• Communication Data: Information from emails, support requests, or feedback.
• Technical Data: IP address, device information, browser type, usage analytics, and interaction with the Service.
• Location Data: Approximate location from IP or precise location if you consent and provide it.

We do not intentionally collect sensitive personal information (e.g., health, racial origin, political opinions) and ask that you avoid providing it.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service (including generating responses to your inputs).
• Develop and train our AI models (unless you opt out where available).
• Provide customer support and communicate with you.
• Analyze usage and conduct research to enhance our services.
• Ensure security, prevent fraud, and comply with legal obligations.

3. How We Disclose Your Information

We may share information with:

• Service providers (e.g., hosting, analytics, payment processors).
• Related companies or in connection with business transfers.
• Legal authorities when required.
• Third parties if you choose to share content.

4. Data Retention

We retain your information only as long as necessary for the purposes described in this Policy, or as required by law. You can delete your account and associated data at any time.

5. Security

We implement reasonable technical and organizational measures to protect your information, but no system is completely secure.

6. Children

Our Service is not intended for persons under 18 years old.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict your personal information. Contact us to exercise these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes and continued use constitutes acceptance.

9. Governing Law

This Policy is governed by the laws of Ecuador.

10. Contact Us

For privacy questions or requests, email us at privacy@insensa.ai